Microsoft fails another product launch
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PC in Internet, Services, tags: advertising, Microsoft, Packet 8, VoIP
I really thought Microsoft had some clue where they were going with those Seinfeld advertisements, but it appears that they were just as clueless as the rest of us. It is sad really. I was hoping for some of those “Oh, I get it!” moments as the advertisements continued. Instead we get a failed advertisement campaign similar to the failed Vista launch. What is Microsoft doing correctly these days?
The one thing that I hope was a good move was partnering with Packet 8. As Vonage tanks due to overwhelming debt, Packet 8 continues to rise as the VoIP leader. I hope the Vonage folks take a lesson from the Sunrocket debacle and start thinking about options to change their phones to another service NOW so that if it does happen you are prepared as much as you can be. When Sunrocket disappeared I was in the process of evaluating a free month of Packet 8 and so I got a jump start, but I know many people were burned pretty badly.
One day just suddenly, Sunrocket’s dissolution was reported all over the news. We didn’t get any warning from them at all. My reaction was this: My service was through Sunrocket and currently incoming phone calls are receiving a fast busy. We are still able to call out, but if you are trying to reach me you’ll need to know my cell phone number. I will get this switched soon. My primary choices are Packet8, or ViaTalk. ViaTalk has the most comprehensive feature package and has responded quickly to the news http://vtinside.com/blog.html but I am partial to Packet 8 because of it’s long-time existence and numerous VoIP patents.
My decision was made quickly: It is a tough decision to pick which provider to go with. Vonage is expensive and in trouble with Verizon so I’ve left them out. ViaTalk has the best feature set and great prices, but they say it will be 5-7 business days even with expedited processing and overnight shipping before I’ll see a device. Then I’ll still have to wait for the number to be ported. Packet 8 says they can port the number in 2-4 weeks, but this is their standard answer, and I have a feeling that it will be faster. ViaTalk is completely overwhelmed with people signing up for their service. Since this is likely to better than double their business, I am unsure if they are equipped to handle the onslaught, and expect that they can’t be far behind SunRocket in the going out of business club. Packet 8 on the other hand is a 20-year old communications company with dozens of patents regarding VoIP technology. I think they have the longest staying power of any VoIP provider out there besides cable companies and landline phone companies who also provide VoIP. I’m going with Packet 8. Call me on my cell phone until my number ports.
The 911 issue has always been a concern with VoIP – if the power goes out so does your 911 service. Well, I use a UPS, but that doesn’t protect me from ISP outages or VoIP company outages. I feel secure with Packet 8 knowing that their company is making a profit.
Full Disclosure: I do own a few shares of Packet 8 common stock.
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When I needed phone service for a startup in another city I originally went with Broadvoice, they have an incredibly inexpensive Bring Your Own Device service for about $12.00 a monh including all taxes and fees. It has full voicemail capabilities so I could forward the number to my mobile phone or another land line or just receive messages through email.
But, i found out to my dismay that they had no real business options, no virtual switchboard, transfer between devices and the added limitation was no more than 2 or 3 lines could be on the same account.
I switched over to Packet 8 and was very pleased with their service, tech support was knowledgeable and quick, devices arrived promptly and it had all the bells and whistles we wanted. The only odd issue was that even though all the numbers were on the same account, they all billed separately.
And – the other shoe dropped regarding Broadvoice, they will not transfer a number to another company. Unless you bring the number with you to begin with.
For a small operation with no need for PBX type functions, i would still recommend Broadvoice. For anything more, and for companies who plan to grow I would highly recommend Packet 8.
Normally Microsoft is very good at pushing their products in the market but sometimes they fail miserably .. remember Microsoft Write? not even a single copy sold
Usman´s last [type] ..See Why Windows Program Is Hanging With WhatIsHang