Comments on: Dell’s Missed Marketing Opportunity http://techbypc.com/blog/2008/09/23/dells-missed-marketing-opportunity/ Technology news, commentary, and reviews. Tue, 09 Feb 2010 22:52:20 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: PC http://techbypc.com/blog/2008/09/23/dells-missed-marketing-opportunity/comment-page-1/#comment-36 PC Thu, 25 Sep 2008 16:13:44 +0000 http://techbypc.com/blog/?p=153#comment-36 Maybe you're talking about the Home / Small Office side? On the Enterprise side Dell has always been tremendous with their after sale support. Of course we pay 4 hour 24/7 support, so they had better be, but that's the nature of our business. If we didn't have those requirements we would obviously get lower service. We also always buy the top of the line Optiplex for the user's desktop. You get what you pay for no matter whose product you buy. We're at the end of a 3-year lease for desktops and we have seen about 3% failure across all components during that time. Servers are even more reliable. Workstations are a little less reliable, but not significantly. My point about these UMPC devices is that they wouldn't hold any data whatsoever. If one died you simply replace it from stock and keep working. The user would use it basically as a thin client for accessing their personal desktop (or terminal server, etc). So having these things be all that reliable isn't a requirement. The IT department could just ship broken ones back to Dell for replacement. Reliability is a minor point to this argument. I'm not saying the idea is perfect or that it would even fly, but I thought it would make for an interesting discussion, so thanks for the input. I also have as yet not seen one in person, so I might change my mind about it based on ergonomics or other reasons. Maybe you’re talking about the Home / Small Office side? On the Enterprise side Dell has always been tremendous with their after sale support. Of course we pay 4 hour 24/7 support, so they had better be, but that’s the nature of our business. If we didn’t have those requirements we would obviously get lower service. We also always buy the top of the line Optiplex for the user’s desktop. You get what you pay for no matter whose product you buy. We’re at the end of a 3-year lease for desktops and we have seen about 3% failure across all components during that time. Servers are even more reliable. Workstations are a little less reliable, but not significantly.

My point about these UMPC devices is that they wouldn’t hold any data whatsoever. If one died you simply replace it from stock and keep working. The user would use it basically as a thin client for accessing their personal desktop (or terminal server, etc). So having these things be all that reliable isn’t a requirement. The IT department could just ship broken ones back to Dell for replacement. Reliability is a minor point to this argument.

I’m not saying the idea is perfect or that it would even fly, but I thought it would make for an interesting discussion, so thanks for the input. I also have as yet not seen one in person, so I might change my mind about it based on ergonomics or other reasons.

]]> By: lvs http://techbypc.com/blog/2008/09/23/dells-missed-marketing-opportunity/comment-page-1/#comment-33 lvs Thu, 25 Sep 2008 06:16:20 +0000 http://techbypc.com/blog/?p=153#comment-33 You think it is really that good? Dell after sales has always been a problem. should you not consider that aspect as well in your review here? <abbr><em><abbr><em>lvss last blog post..<a href="http://indradhanush-laal.blogspot.com/2008/09/ilm-i-learn-more.html" rel="nofollow">ilm: I Learn More</a></em></abbr></abbr></em> You think it is really that good? Dell after sales has always been a problem. should you not consider that aspect as well in your review here?

lvss last blog post..ilm: I Learn More

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