I switched from Packet8 to ViaTalk a while back, and while I knew the service wouldn’t be as reliable, I couldn’t ignore the drop by more that 50% in the phone bill. For VoIP Packet8 is expensive, but they are also a premium service. In my year and a half with them I had rock solid availability and voice quality. ViaTalk on the other hand dies on a regular basis. I’ll call home and can hear them but they can’t hear me, or they can hear me but I can’t hear them. There are also times where there is no dial tone or just a fast busy when we pick the phone up to make a call. When ViaTalk is working it is wonderful.
To fix the problem when one of these issues happens I have to remove power and plug it back in and everything is fine. I just hooked it up to an appliance timer with one 15 minute interval set to turn it off in the middle of the night. We’ll see what happens with daily reboots and if it gets any more reliable.
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Well I believe you should not compromised the quality for the price, its an important way communication and therefor it should be reliable.
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Thanks. If the house phone was the only method of communication we had then I would definitely go back to paying $34/month plus fees for basic phone without caller id, voicemail, etc. I actually did get a quote for phone service just about as cheap as possible (message rate, 100 outgoing calls/month) and that’s what I was quoted. There’s no competition other than VoIP, and the local phone company (Verizon) bad talked VoIP every time I mentioned it during my call.
This is why my solution is VoIP, Cell Phones, and Email. VoIP ends up being around $12/month, two cell phones (daughter and wife) are about $15/month, my blackberry is paid for by work, and then Internet (where you have Skype, Magic Jack, etc). Even just the cell phone + VoIP solution is cheaper than a single metered phone line from Verizon.