Seems like a great idea: Buy the device and free calling forever. I even subscribed to the premium service for some advanced features that we need like blocking. Unfortunately I have had nothing but trouble since I installed the system. A few days after getting my number ported, incoming calls on that number went straight to /dev/null. The second number on the account worked fine. Worked with tech support for three weeks or more to finally solve the issue which was finally handled by a 3rd level support rep in less than 10 minutes.
Now they have a wide spread problem where incoming calls go straight to voicemail, or ring once and then go to voicemail. I am experiencing the ring once and go to voicemail issue and have been for what seems like a month. Needless to say, this is unacceptable for the rest of the family who expect to receive regular calls on the home number. Ooma forums identified the issue mid-November and say they are working on a fix for mid-December. Seems fine if this were MagicJack or something, but as a primary phone this is just unacceptable.
See the issue here: http://www.ooma.com/forums/viewtopic.php?f=5&t=9832
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