That is what I heard from a Microsoft trainer recently. Does anyone have any direct knowledge of whether this is true or not? The problem with any metric like this is that there are so many more variables than just Windows Vista and Windows XP. For example, take a 3-year old Windows XP machine and refresh it with a brand new PC and a fresh operating system and I guarantee help desk calls will go down, at least temporarily.

Here are some possible reasons that Vista may cut down on your help desk calls. Read the rest of this entry »

To Vista or not to Vista: that is the question:
Whether ’tis nobler in the mind to suffer
The UAC warnings of outrageous caution,
Or to take arms against a sea of malware,
And by virus software end them? To die: to shutdown…

We’re trying to figure out whether or not we want to go with Vista or Windows XP for our 3-year refresh. The decision is difficult because we will live with it for the next three years. There is no incentive to perform an upgrade mid-cycle. There are many different factors and there are pros and cons on either side.

Read the rest of this entry »